Cancellation Policy

Cancellation Policy

If you would like to return an item, you can return it to SIA “Honey and HUG” in Riga after informing by phone +371 26 939544 (Telephone, SMS) or +357 96 092547 (WhatsApp. Viber) or via email info@ honeyandhug.com.

Returns Terms:

  • Returns are accepted within 2 days with the presence of the number of the order. 
  • The price of the returned item will be refunded back to the bank card.
  • The amount will be returned except the terminal commission of 2%.
  • Items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened. 
  • No returns can be accepted on the products that were opened.

In case you need to contact us regarding a faulty item, please contact at info @ honeyandhug.com.